CIO Briefinig : End User Experience - November 6, 2008

Today's CIOs are looking to be true partners to their business counterparts. In order to accomplish this, organisations must first make sure they proactive manage their service levels.

IT administrators and operations managers face an increasingly difficult challenge in ensuring that applications are available and perform at acceptable levels. They daily have to manage issues like:

• Proactively identify and resolve performance problems before end-users even know about them
• Isolate problem domains and rapidly identify root cause, whether it's front-end, application servers, middleware or database
• Prioritise performance problems based on the number of affected users
• Establish and maintain realistic Service Level Agreements (SLAs) and know where SLAs are not going to be met
• Make IT more efficient and cost effective
• Improve application service and increase end-user satisfaction

At this interactive half day seminar in conjunction with Forrester, senior IT executives and managers will explore and discuss the issues surrounding business and IT alignment. We'll demonstrate how end-user experience monitoring and service level management provides the core foundations for BSM, giving unrivalled visibility into the service you deliver to your end-users.

You will also have the chance to extend the discussion with fellow executives during a walking dinner at Kasteel Diependael.

Location :
Kasteel Diependael (Elewijt)

Agenda :

• 15:30 - 16:00
  Registration and Refreshments
• 16:00 - 16:15
  Introduction and Overview
  Geert Speltincx, Managing Director Compuware Belgium
• 16:15 - 16:45
  Keynote Presentation
  Thomas Mendel, VP Forrester Reasearch
• 16:45 - 17:15
  End User Experience
  Michael Allen, Compuware Corporation
• 17:15 - 17:30
  Refreshments and Networking Break
• 17:30 - 18:00
  Availability and performance monitoring in an online banking environment
  Philippe Dermine, CIO ISABEL nv/sa
• 18:00 - 18:30
  Customer Testimonial
  Yves Vander Auwera, ICT Director Fedict Shared Services
• 18:30 - 19:00
  Moderated Panel Discussion with all speakers & closing
  Geert Speltincx, Managing Director Compuware Belgium
• 18:30 - 21:45
  Walking Dinner

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Registration is limited for this exclusive event so please reserve your seat early!

Would you have further questions please call Compuware on +32 (2)/715 99 00 or email cbi@be.compuware.com.

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This event is organized with the support of our Partners BT, Getronics, Prodata, Simac and Telindus