Changepoint Premium Guardian Services
Business Challenge
Companies demand their IT organizations deliver reliable, high-performing services that are aligned with business objectives and that meet or exceed committed budgets and timelines. To meet this challenge, many organizations have invested in Compuware Changepoint's IT project portfolio management solution to provide a solid foundation to ensure governance, delivery and customer satisfaction. In today's economic climate, however, companies may not have the personnel or expertise to help derive maximum benefit from Changepoint.
Solution
To ensure that Changepoint customers get the maximum value realization from their technology investment, Compuware provides Changepoint Premium Guardian Services. Premium Guardian Services offers skilled resources and leadership to enable IT organizations to effectively leverage the full suite of functionality offered in Changepoint in a cost-effective manner. Quality professionals trained in Changepoint will provide ongoing support and optimal use.
These solution professionals will:
- perform day-to-day maintenance of Changepoint application including resource setup, configuration updates and patch management
- maintain and enhance workflows to meet ongoing needs of the organization
- assist client staff in troubleshooting and root cause diagnosis of application issues
- provide functionality support
- update Changepoint's business portfolio management software with any necessary service packs and maintain accurate deployment documentation with Compuware Technical Support
- develop ad hoc and standard dashboards, reports and views.
Changepoint Premium Guardian Services Fact Sheet [PDF 796KB]